Terms and Conditions

Welcome to www.boultaudio.com (this “Site”). This Site is operated by Exotic Mile (“Boult Audio”, “we”, “us” or “our”). By visiting this Site, you agree to the following terms and conditions:

Acceptance of Terms of Use

Exotic Mile (“Boult Audio”) respects the privacy of their users. All information Exotic Mile collects on this Site are subject to the Privacy Policy. The Privacy Policy explains how Exotic Mile collects, uses, and discloses information that pertains to your privacy. By using this Site, you consent to all actions taken by Exotic Mile with respect to your information in compliance with the Privacy Policy.

All purchases through this Site or other transactions for the sale of goods formed through this Site or as a result of visits made by you are governed by the Terms of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of this Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

The following terms and conditions, together with the Privacy Policy, Terms of Sale (if applicable) (collectively these “Terms of Use”) and applicable laws govern your access to and use of this “Site”, including any content, functionality and services offered on or through this Site, whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use this Site. By using this Site, you accept and agree to be bound and abide by these Terms of Use. If you do not want to agree to these Terms of Use, you must not access or use this Site. This Site is offered and available to users who are sixteen (16) years of age or older and reside in India or any of its territories or possessions. By using this Site, you represent and warrant that you are of at least sixteen (16) years of age. If you are at least 16, but under the age of eighteen (18), you may only use this Site with your parent’s or guardian’s consent and your parent or guardian must provide consent after having read these Terms of Use. If you are a parent or legal guardian who has consented to the use of this Site by a person between the ages of 16 and 18, you are fully responsible for that person’s use of this Site, including all financial charges and legal liability that that person may incur. If you do not meet all of these requirements, you must not access or use this Site.

Changes to Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. We will notify you on this Site before we make changes to these Terms of Use and give you the opportunity to review before continuing to use our services. All changes are effective immediately when we post them and apply to all access to and use of this Site thereafter. You agree that we will not be liable to you for any change or discontinuance, in whole or in part, of the Terms of Use or this Site.

Your continued use of this Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Site so that you are aware of any changes, as they are binding on you. You further agree to review these Terms of Use periodically and to make yourself aware of these changes.

Accessing this Site and Account Security

Exotic Mile reserves the right to withdraw or amend this Site, and any service or material Exotic Mile provides on this Site, in our sole discretion without notice. Exotic Mile will not be liable if all or any part of this Site is unavailable at any time, or for any time period. From time to time, Exotic Mile may restrict access to some parts of this Site, or the entire Site, to users, including registered users.

You are responsible for: Making all arrangements necessary for you to have access to this Site. Ensuring that all persons who access this Site through your internet connection are aware of these Terms of Use and comply with them.

To access this Site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this Site that all the information you provide on this Site is correct, current, and complete. You agree that all information you provide to register with this Site or otherwise, including but not limited to through the use of any interactive features on this Site, is governed by these Terms of Use, and you consent to all actions Exotic Mile takes with respect to your information consistent with these Terms of Use.

Replacement and Refund Policy

Boult will provide a replacement for a product if informed within 72 hours of receipt of the products and under the following conditions:

  • Wrong Product has been received
  • Damaged product has been received
  • Documentary evidence in the form of a photo or video

Replacement can be made if the customer reports the same to our Customer Service team by calling at +91 9555602502 (10:00 a.m to 7:00 pm/6 days a week), or write an email to support@boultaudio.com

The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself, however, when the correct product is sent back to the customer the charges will be borne by the Boult Audio.

The request will, however, be entertained once technicians at Boult Audio have checked and determined the issue at our end.

A product purchased at Boult Audio will not be eligible for a replacement if the customer is not happy with the look/sound quality of a defect-free product, physical damage or tampering caused by the user. 

Products purchased from the Boult Audio website are not eligible for a refund.

If your order arrives with a manufacturing defect, please contact Boult Audio Customer Service immediately. The Boult Audio team will look into the case and will dispatch a replacement. This policy is valid only up to 72 hours from the delivery of the order.

If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and reach out to Boult Audio Customer Service immediately.  Boult Audio will dispatch a replacement immediately.

Cancellation Policy

Cancellations are not entertained for the orders placed/purchased through any offer or discount during special occasions. 

Users can cancel their placed order until it has not been initiated for the shipment process. 

For any other queries, you can reach out to our Customer Service team by calling at +91 9555602502 (10:00 a.m. to 7:00 pm/6 days a week), or write an email to support@boultaudio.com.

Shipping Policy

  • Each order will be shipped only to a single destination address specified at the time of the payment for that order. If you wish to ship products to different addresses, you shall do so by placing multiple orders.
  • We make our best efforts to ensure that each item in your order is shipped out within 2-3 working days of the order date. However, in some cases, it takes longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand.
  • Orders are shipped out on all weekdays (Monday to Saturday), excluding public holidays.
  • Please examine the product at the time on delivery, to verify if the packaging is tampered or damaged. If the product is not in the ideal condition, please refuse the collection of the package, and call our customer service number at +91 9555602502 (10:00 a.m to 7:00 pm/6 days a week), or write to us on support@boultaudio.com mentioning your order reference number and details. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note, all the orders placed on the Boult Audio website are shipped with an invoice. In case, inadvertently, the same is not received, you may call our customer service number at +91 9555602502 (10:00 a.m to 7:00 pm/6 days a week), or write an email to support@boultaudio.com mentioning your order reference number.